10 Principles for Building Reliable Voice Agents
Voice agent demos are easy to build. A worker, an STT → LLM → TTS pipeline, and you have something that talks. The hard part is making it reliable. We run AI call agents in production (ours are on LiveKit, but nothing below depends on that). A call lasts up to an hour. A lost recording is a compliance problem. A lost transcript means the user redoes the call. A silent agent means a human sitting in an empty room, wondering if anyone is there. ...